Refund policy

Return & Refund Policy

Effective Date: March 22, 2026

This Return & Refund Policy explains how HandmadeArcade ("we," "us," or "our") handles returns, exchanges, and refunds for purchases made through our website.

Business Information

Store Name: HandmadeArcade
Store Type: General Store
Website: https://handmadearcade.shop
Address: 3017 Ashford Park Pl, Oviedo, FL 32765, United States
Phone: +1 (585) 861-8677
Email: contact@HandmadeArcade.shop

Returns & Exchanges

  • Returns are accepted for both defective and non-defective products

  • Exchanges are accepted

  • Return window: 30 days from the date of delivery

  • Items must be new, unused, and in original packaging

Return Method

All returns must be made by mail. Before sending any item back, you must contact us to receive return instructions and your return shipping label.

Return Shipping

  • Free return shipping within the United States

  • A prepaid return label will be provided (download and print)

Inspection & Approval

All returned items are inspected upon receipt. Items that do not meet the return conditions may be declined or may not qualify for a full refund.

Refunds

  • Refunds are issued to the original payment method

  • Processed after inspection and approval

  • Processing time: 5–7 business days after approval

  • All refunds are issued in USD (United States Dollars)

Note: Your bank or payment provider may take additional time to reflect the refund.

Shipping Information

  • Order cut-off time: 5:00 PM (local time)

  • Handling time: 1–2 business days

  • Estimated delivery time: 5–8 business days

  • Free standard shipping within the United States

Delivery times are estimates and may vary due to carrier delays, weather, or incorrect shipping details.

Payment Methods

  • Shopify Payments (Credit/Debit Cards)

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

Eco-Responsibility

HandmadeArcade is committed to sustainable sourcing, reducing packaging waste, and offering eco-friendly alternatives whenever possible.

Contact Information

Email: contact@HandmadeArcade.shop
Phone: +1 (585) 861-8677
Address: 3017 Ashford Park Pl, Oviedo, FL 32765, United States

This policy is provided to ensure clear, transparent, and compliant communication with our customers.